Great service, addressed all issues with vehicle and provided good communication via text, emails, and calls...highly recommend them.
I have never received anything but exceptional, excellent service from Ken's Automotive & Transmissions. If you need anything done to your vehicle, they are the people to talk to.
Great work done in a timely manner at a reasonable rates....
They were courteous, helpful and professional. I was very impressed. I would use their services again.
excellent service Pleasure doing business with you. Will spread the word. Very Very friendly people, Thank you Will not hesitate to come back if necessary
Awesome service! Great communication and follow up! Made a major repair less stressful than I could have imagined! THANK YOU!
I have been a customer of Ken's Automotive for about 5 yr. now, and always very satisfied with the service and price here. I have never found a better place to have work done on our two cars. You just can't beat the service and good old fashioned hospitality at Ken's. L. Silver
I had given my older car to my grandson. On the way back to VA he noticed a transmission leak. This occurred on a Saturday night near Frederick MD. He left the car at a very nice man's house, but the car needed work by transmission specialist. On Monday morning I took a chance and called Ken's. I got Ronnie on the phone, and without hesitation he offered to assist me with towing the vehicle to Ken's for evaluation. After evaluation Ronnie gave me a complete explanation of the problem,a fair estimate, and performed the work. All the time keeping in touch with me with progress reports. Since I live in NW Ohio our transactions were handled over the phone. Ronnie trusted me and I trusted him. The work was completed by Tuesday after my initial call on Monday. Two thumbs up to Ronnie and the employees at Ken's,. I would recommend Ken's Automotive and Transmissions to anyone living in the Frederick MD area, or traveling through the area with car issues. Job well done.
Such a nice group of guys!!! Thanks for your help!
Ken's has taken care of my vehicles since I moved here in 2011. Mark, Butch and Ronnie and the team there do a great job on the cars, but the customer service sets them apart. From the calls to let me know what's going on with my vehicle , to the ride to work when I drop my car off, to completing work when they promise, they take great care of me. On one occasion they were unable to complete work by the end of the day because a part hadn't arrived. When I picked up my car the next day, Ronnie said he noticed my wiper blades were worn and personally replaced them at no charge because it took an additional few hours to fix the car. They are the only place I go in Frederick.
Great staff along with great service! Definitely will be coming back!!!
Probably the best automotive shop in Frederick Md. 1. A clean, organized and well-maintained shop and premises that employs cleanly dressed servicemen speaks loudly of the quality of the work that can be expected...and my expectations were not disappointed. 2. They performed a thorough evaluation of my car's needs, 3. answered all my many questions to the best of their ability, and 4. were professional and friendly not only to their customers, but also in their interactions amongst themselves, and to all the delivery personnel. 5. I was surprised that the cost of the work done on my family's vehicles was not any more expensive than other less desirable shops. 6. They even graciously serve arctic cold bottled water (that tastes good) inside a Koozie---and the plastic bottle is a nice sturdy plastic with a full lid. :) 7. They offer shuttle service if needed. 8. They offer discounts and coupons on their website. 9. And now a week after our service, the owner called thanking us for our business.
Very friendly, efficient service. Work area clean and organized. Already noticing a positive difference in gas mileage.
I like taking my car to Ken's. The service is superb, and the price is right.
STELLAR SERVICE BY FRIENDLY, PROFESSIONAL STAFF Concerned about a brake issue, I stopped by in the middle of the day to see if they could take a look at my car. They put it up on the lift that afternoon and had a diagnosis within hours. They kept the car overnight and had it ready the next morning, before the promised time.
Thank you Ms. Petersen!
VERY good job with everything
Thank you Mr. Murphy!
Always thorough work and now that I've moved, I even get a ride. Thanks.
Thank you Ms. Mason!
Friendliest, most budget-friendly automotive shop I've ever had the pleasure to deal with! We will definitely be returning for any future repairs or maintenance.
Thank you Sandy and Jim Wetzel!
Incredible customer service!! Trustworthy and reliable!
Thank you Ms. Day!
ANYONE LOOKING FOR A TRUSTWORTHY SHOP FOR THEIR CAR SHOULD CONSIDER KEN'S AUTOMOTIVE. WHAT A RELIEF TO FIND A PLACE I CAN TRUST AND A PLACE THAT WON'T CUT CORNERS. I HAVE A 17 MODEL YEAR OLD HONDA THAT I WOULD LIKE TO KEEP FOR AWHILE AND KEN'S HELPS ME DO THAT.
Thank you Ms. Althouse! We always enjoy seeing you.